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GENERAL TERMS OF USE on ROSSNA.com

1.SUBJECT MATTER

 

1.1 This document constitutes both the general terms or conditions of use of ROSSNA.com that govern the rules for the use of ROSSNA.com, including the conclusion of a sales contract with a trader from this e-shop as well as the agreement between the seller and the customer for purchase-sale through ROSSNA.com

  1. SELLER DETAILS

 

2.1. "Wall painting" Ltd is a company with headquarters in Bulgaria and address of management in Sofia with address for correspondence 10 Iskarski prolom Str., UIC under ТR 204051421 and VAT identification number in Bulgaria: BG204051421

2.2. Wall Painting Ltd administers the ROSSNA online store in the form of rossna.com. "Wall painting" will be referred to as ROSSNA below.

2.3. You can contact ROSSNA at the address above, at +4792543952 or at This email address is being protected from spambots. You need JavaScript enabled to view it.

  1. DEFINITIONS

 

3.1. Buyer - a person of 18 or over, who has signed a distance-purchase contract through the ROSSNA e-commerce site or another merchant.

3.2 Seller - ROSSNA.

3.3. The site - the rossna.com domain and its subdomains.

3.4. Customer - any natural or legal person or other legal entity using the Site in any way, including but not limited to looking at it, makes orders through it, purchases, returns goods, and performs any other action through it.

3.6. Account - a section of the Site, formed by an email address and password that allows the Customer to send a Purchase Order and which contains information about the Client and the history of some of his/her actions on the Site (Orders, Tax Invoices, etc.)

3.7. Favorite - a section in the account that allows the customer to create their own lists

3.8. Favorites list - a web page in the Customer's account in Favorites section where he/she can add products of interest to him

3.9. Order - an electronic document representing a communication form between ROSSNA and the Client through which the Customer declares to ROSSNA through the Site his/her intention to purchase Goods and Services from the Site.

3.10. Product(s) - Any subject matter of a purchase contract concluded between a Buyer and a Seller through the Site.

3.11. Campaign - Any commercial communication aimed at promoting the Site, the ROSSNA brand, or certain Goods that are available in limited quantities, unless expressly stated otherwise in the commercial communication, for a specified period specified by the Seller.

3.12. Contract - represents the distance contract between the Seller and the Buyer for the purchase and sale of Goods and / or Services through the Site, integral part of which is the present General Terms and Conditions for use of the Site.

3.13. Content

  • all information on the Site that is accessible through an Internet connection and using a device that has an Internet connection;
  • the content of any message from Buyer to ROSSNA sent by electronic means and/or any other available means of communication;
  • any information provided in any way by a ROSSNA employee/employer to the Customer by electronic or other means of remote transmission;
  • the information related to the Goods and/or the applicable tariffs by the Seller within a certain period of time;
  • information regarding Customers and related to the Goods and/or the applicable tariffs from third parties with which the Seller has concluded in some form partnerships;
  • Vendor data.

3.14. Newsletter - a means of informing periodically about the Products-offered by the Seller, sent electronically via e-mail.

3.15. Transaction - the action by ROSSNA to recover an amount paid by the Buyer as a result of the termination, refusal or non-conclusion of a contract for purchase through the Site, made solely by bank transfer.

3.16. Specifications - All features and/or descriptions of Goods as described in their description.

3.17. Overview - a written assessment by the holder or user of the product based on the assessor's personal experience and skills, making qualitative comments and expressing an opinion as to whether or not the product meets the characteristics specified by the manufacturer.

3.18. Rating - A method of calculating a customer's level of satisfaction with a particular product. The rating is expressed in the form of stars, each product can be rated from one to five stars. This degree of satisfaction will always be accompanied by the review written by the Customer of a product.

3.19. Comment - an assessment or a critical remark at the end of a Review or other comment.

3.20. Question - Form of address to Customers/Buyers in order to obtain information about certain products or services.

3.21. Response - Written information that is passed on to the Customer who has asked a question on the Site, on a product page, via the email form on the Contacts page or through the chat form.

3.22. Chat - a field for communicating through written messages in the working hours.

  1. GENERAL PROVISIONS

4.1. The ROSSNA Terms and Conditions are mandatory for all Clients on the Site.

4.2. Any use of the Site means that you have (a) carefully consulted the general terms and conditions of use of the Site and (b) you have agreed to abide by them unconditionally.

4.3. The terms and conditions may be changed unilaterally by ROSSNA at any time by updating them. These changes take effect immediately and are binding on all Clients.

4.4. ROSSNA has the right to make changes to the terms of use at any time in its sole discretion or if they are imposed by virtue of a legally enforceable act.

4.5. In any case of changing general conditions, ROSSNA will inform its Customers about this by posting the changes to the Site. In this sense, you as a Client have a duty to refer to any changes to the General Terms of the Site in any of its uses.

4.6. If any of the provisions of these General Terms and Conditions for use of the Site are found to be invalid or unenforceable, whatever the reason, this does not affect the invalidity or inapplicability of the other provisions.

4.7. ROSSNA makes great efforts to maintain the accuracy of the information provided on the Site. However, given possible technical errors or omissions in this information, ROSSNA specifies that product images are illustrative and guiding, and the products delivered may differ from the images.

4.8. The characteristics or pricing of the products described on the Site may be changed by ROSSNA at any time. Due to technical reasons, they may contain errors for which ROSSNA apologizes to its Customers in advance.

4.9. It is possible, due to the limited space and the consistent structure of the information, that product descriptions are sometimes incomplete. However, ROSSNA strives to provide the most relevant and relevant information.

4.10. All goods, including those in discount/sales, are sold and delivered until stocks are exhausted even if they are not explicitly marked on the Site.

4.11. The site may contain links to other sites. ROSSNA is not responsible for the privacy policy of websites it does not administer as well as for any other information contained therein.

5.CONCLUSION OF CONTRACT

5.1. The Customer declares the desire to order and buy the Goods through the Site by making an Order electronically, which is accordingly registered with and on behalf of the Customer.

5.2. ROSSNA will send a notice to the Customer to register the Order in its system, which does not have the meaning of accepting, confirming or undertaking a commitment to its execution. This ROSSNA notification is made electronically.

5.3. Therefore, the Seller has the right not to deliver any or all of the Goods of the Order for a variety of objective reasons, including but not limited to the exhaustion of their stock availability. In any case, ROSSNA notifies the Customer by email. Therefore, the sole responsibility of the Seller is to return the eventually obtained price of the Goods.

5.4. The distance-purchase contract between the Seller and the Customer is deemed to have been concluded at the time of receipt by the Customer of his electronic mail of a notification that the Goods from the Order are ready for dispatch.

5.5. The purchase contract concluded between the Customer and the Seller consists of the present General Terms and any possible additional agreements between the Seller and the Buyer. Each contract will be accompanied by a warranty certificate, if applicable.

  1. ONLINE SALES POLICY

6.1. Access to the Platform for the purpose of registering a Purchase Order is allowed to any Client.

6.2. ROSSNA reserves the right, in its sole discretion, to limit the access of any Customer to the execution of an Order and/or any of the possible payment methods if it considers that this would be to the detriment of ROSSNA in any way. Therefore, the sole right of the Customer is to contact ROSSNA in order to be informed of the reasons which have led to the application of the above mentioned measures. ROSSNA is not liable for any damages that the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or merit.

6.3. The Customer has the right to post comments on Goods, as well as to contact ROSSNA at the specified coordinates in the Contact Us section of the Site or through the Chat. Posts or messages that contain obscene words or inappropriate vocabularies will be removed from the Site or ignored.

6.4. The communication with the Seller may be effected through a direct link or the contact details given on the Site in the "Contact" section.

6.5. In the event of unusually high traffic on the Internet, ROSSNA reserves the right to require Customers to manually enter the captcha validation codes to protect the published information in the Platform.

6.6. ROSSNA may publish advertising or promotional information about the Goods and/or the promotions offered by it or other merchants on the Site for a certain period of time.

6.7. All of the Goods on the Site are final, advertised in EUR and Norwegian Krone (Kr) including VAT and all other statutory taxes or fees.

6.8. In the event Customer / Buyer requests details of the exact value of the amount added to the price of the Goods, he / she must contact ROSSNA.

6.9. In the case of online payments or bank transfer payments, Seller does not bear any liability for any charges in connection with fees, commissions or other additional payments made by the Buyer or his bank for the transaction itself, and in the case of currency exchanges, applied by the bank issuing the card to the customer in cases where the currency is different from EUR. Card payment to ROSSNA is considered as an international payment by the banks in the respective country of the Buyer, and according to their card and card payment rules for such transactions some banks charge additional charges. The costs associated with such payments are solely for the Buyer's expense. Therefore, ROSSNA advises its customers to consult their bank about any additional charges that may be charged to them on online payments or through a bank for Products sold by ROSSNA.

6.10. All images posted on the Site have the sole purpose of generating some insight into the type of the offered Goods rather than presenting it accurately. Accordingly, some of the Images of the Site (static/dynamic images/multimedia presentations, etc) may not fully meet the appearance of the Goods in question. The seller will not be held responsible for such discrepancies.

6.11. After 14 (fourteen) days from the time of purchase of Goods, the Buyer will be asked to review the purchased Goods. This request will be sent to the email through which he is registered with his account. By providing a review, the Customer contributes to better awareness of other potential Buyers and is actively involved in the development of new services and in a more detailed description of the features of the Products.

  1. USE OF SUBCONTRACTORS

 

7.1. Seller has the right to use subcontractors for the fulfillment of their obligations under the distance purchase contract concluded through the Site without the need to notify or obtain the Buyer's consent to do so. The respective Seller will be responsible for the actions of these subcontractors as their own.

  1. THE RIGHT OF INTELLECTUAL AND INDUSTRIAL PROPERTY

8.1. Content as defined in the "Definitions" chapter, including, but not limited to, logos, any graphic images or inscriptions, trade symbols, dynamic symbols, texts and/or multimedia content on the Site, are exclusive property of ROSSNA.

8.2. ROSSNA has and reserves all intellectual property rights in any way connected with the Site, whether it is its own or obtained through contractual licenses or in any other lawful manner.

8.3. Nothing in the ROSSNA-Customer-signed distance contract shall be deemed to be a permission from ROSSNA to copy, distribute, publish, make available to third parties, modify in any way any part of the Content, including not only the content of the trademarks, logos, multimedia content of the Platform or the descriptions of the Products or Services in any way, including by introducing any content external to the Platform, the removal of the marks, and ownership of ROSSNA on content. Customer may not transfer, sell, distribute any material created by reproducing (copying), modifying or publishing the Content except with the explicit consent of ROSSNA.

8.4. Any Content to which the Customer has access, regardless of the means, is subject to regulation under these terms and conditions.

8.5. The Customer may only copy, transfer, and/or use the Content for personal non-commercial purposes unless this is contrary to the provisions of this chapter.

8.6. The Customer may only use the Content for Commercial Purposes if it has received ROSSNA's written consent for that and only the portion of the Content, the manner and extent of use, and the timelines for which such consent is expressly granted . Any subsequent or different use of the Content will be considered to be a violation of this ROSSNA-Customer Agreement and ROSSNA's Intellectual Property Rights Violation, which has the right to take charge of the Customer for that purpose.

8.7. Simply sending to Customer or referring to the Content or parts thereof by ROSSNA will not be deemed to be a consent from ROSSNA to allow the Customer to use the Content or parts thereof for purposes other than its personal needs, for communication used by ROSSNA.

8.8. Any use of the Content for any purpose other than those expressly permitted in these General Terms or any other explicit written consent given by ROSSNA is forbidden.

9.POSITION

9.1. The Customer may place Orders on the Site by adding the desired Goods to the Purchase Order by following the steps specified in the Platform to complete and send the Purchase Order.

9.2. Any Goods added to the Shopping Cart can be purchased if available. Adding an Item to a shopping cart without completing the Order does not result in the order being confirmed and the Goods being automatically saved.

9.3. By confirming the Order, ROSSNA confirms the delivery of only one item of the respective Goods in the registered order. The remaining items of the Goods model in question will be further confirmed or denied depending on the available quantities.

9.4. The Customer undertakes and is responsible for ensuring that all data that he has provided to ROSSNA in connection with the Order are complete and accurate as of the date of dispatch of the order.

9.5. By sending the order, the Customer authorizes the Seller to contact him in any possible way when this is necessary in connection with the order made or the concluded Contract.

9.6. The seller has the right to refuse the execution of (cancel) the Order made by the Customer, for which he shall notify the Customer. Cancellation of the order does not entail any liability or consequent liability of either party to the other party in relation to it, and respectively none of them has the right to seek damages from the other party for its annulment in the following cases:

  • non-acceptance by the payee's bank of the online payment transaction;
  • realization of the monetary transaction, which will not lead to payment of funds to the Seller's account in the case of online payments
  • the data provided by the Customer on the Site is incomplete and/or incorrect.

9.7. The Customer will bear all direct costs of returning Products offered by ROSSNA in the event of withdrawal of the Contract from a distance and declaring this within the withdrawal period granted to him by ROSSNA. This period begins to run from the date of conclusion of the Service Agreement and from the date of receipt of the Purchased Goods by the Purchaser or by third parties other than the carrier. The Customer shall return to ROSSNA the Product at an address, which will be further reported to him in response to his electronic return notification by filling in an online form provided on the Site. The Customer may also return the Product (s) by filling in the ROSSNA Electronic Form here. In this case, a courier sent by ROSSNA will take the Products from the address indicated by the Customer and the latter will pay a fee in amount, depending on their location:

AUSTRIA, GERMANY, HUNGARY - EUR 27

BELGIUM, GREAT BRITAIN, DENMARK, ITALY, LUXEMBOURG, POLAND, SLOVAKIA, SLOVENIA, FRANCE, NETHERLANDS, CROATIA, CZECH REPUBLIC - EUR 34,20

ESTONIA, IRELAND, SPAIN, LATVIA, LITHUANIA, PORTUGAL, FINLAND, SWEDEN - EUR 44,70

The Customer may also return the Product(s) using a courier of his choice, and in this case, he is required to fill in the electronic return form in advance and wait for ROSSNA return instructions.

9.8. The Seller is obliged to refund the paid price of the Contract from a distance from which the Customer has given up within 30 (thirty) days from the date on which evidence from the Customer that the latter has returned the relevant Product. The amount will be refunded as follows without incurring any additional costs to the Customer, unless the Bank servicing it requires any fees:

  • Payments made by debit or credit card - by reimbursement to the account from which the payment was made
  • Or by returning the funds to the Customer Account on the Site so that it can be used for other purchases.
  1. 9 The seller is entitled to delay the refund in case of cancellation of a concluded Contract until receipt of the goods sold or until receipt of proof that they have been sent in case he has not offered to take the goods himself, occurred earlier.

9.10. Only customers within the meaning of the Consumer Protection Act have the right to withdraw from the distance contract and the return of goods in respect of the goods offered by ROSSNA, provided that when more than one piece of a given brand and model of goods is ordered, the packaging only one product has been printed and the rest are returned to the seller sealed.

9.11. By creating an Account, the Customer has the opportunity to use a section called "Favorites", in which they can create Lists. These lists may be public or personal. Public lists will be visible to all third parties with whom the Customer has shared them on social networks, as well as to all Customers with Platform Accounts. Personal lists will only be visible to the Customer who created them. The client will determine which lists will be public and which personal. He can change the status of each list at any time.

  1. STATISTICS/SERVICES FOR WHICH THE CUSTOMER HAS NO RIGHT TO REFUSAL

10.1. The Customer has no right to renounce the concluded Contract in the following cases:

  • in the case of providing services where the service has been provided in full and its execution has begun with the express prior consent of the Customer and confirmation by the Customer that he knows that he will lose his right of withdrawal once the contract has been fully executed by the Seller;
  • in the case of a supply of goods or services the price of which depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur during the period of exercise of the right of withdrawal;
  • On delivery of sealed goods that have been printed after delivery and cannot be returned for reasons of hygiene or health protection (underwear);
  1. CONFIDENTIALITY

11.1. The Customer agrees that by providing any personal or other data to ROSSNA, he agrees that they may be used by ROSSNA for the following purposes: (1) maintaining the Customer's account, including registering orders, sending ordered products, performing the ordered services, invoicing, resolving disputes with Customers regarding their Orders or handling their claims; (2) sending Bulletins or periodic notices via email or SMS; (3) conducting market research, tracking and monitoring sales and customer behavior.

11.2. The Customer agrees to provide ROSSNA with unlimited volume and time access to any materials and information that it sends to the Seller through or in connection with the Site, whether or not he/she has made a Purchase Order and made a transaction through the Site. ROSSNA has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that ROSSNA may freely use and process for its own purposes the ideas, concepts or know-how that the Client has given to him in any way through or in connection with the Site or the actions/inactions that the Customer has made through or in connection with the Platform. ROSSNA has no obligation to keep such information as confidential, as long as this is not imputed to it by the applicable law.

11.3. By providing your ROSSNA data (including email), the Customer expressly agrees to contact ROSSNA or third parties who are couriers or other ROSSNA partners and are suppliers of marketing services, government, municipal or non-governmental agencies or companies from insurance or financial services where this is provided by specific legislation and other companies with which ROSSNA may develop common programs for the offering of Goods and / or Services on the market, etc.

11.4. By providing your personal data to ROSSNA, the Customer expressly agrees to be included in a database of ROSSNA registered in the Bulgarian register and gives its explicit and unequivocal consent that such data be stored, used and processed in accordance with the objectives mentioned in paragraph 11.1.

12.ADVERITISEMENT

12.1. At the moment the Customer creates an account on the Site, he has the opportunity to express his consent to receive Newsletters.

12.2. You refuse to receive a Bulletin. The Customer may express his/her refusal to receive newsletters at any time using the special link found in each e-mail by changing the settings in your My Subscriptions account or by contacting ROSSNA in any other way, including , but not just by email, by phone, by mail, etc.

12.3. The refusal to receive Newsletters does not mean an automatic waiver of the given agreement for the conclusion of this contract.

  1. BILLING - PAYMENT

13.1. The prices of the Goods declared in the Platform are final and include VAT as well as any other taxes and fees provided by the applicable legislation.

13.2. The price, method of payment and billing period for issuing invoices are specified in each order.

13.3. The customer is required to provide all necessary information for the issue of the invoice in accordance with the applicable legislation.

13.4. The Seller will issue to the Customer an invoice for the Goods ordered and delivered based on the information provided by the Customer.

13.5. ROSSNA issues an invoice for each Order payment through which the Customer has purchased a Goods offered on the Site by ROSSNA. The Customer agrees to receive such an invoice electronically by uploading it to his Account or his email address to his account. In the event that these payment documents are not available for more than 48 (forty-eight) hours, please let us know at the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

13.6. In order to properly compile the invoice for the relevant Order, the Customer is required to continuously update the data in his account. He is required to review the information given in the relevant Order to make sure it is complete, true and accurate.

13.7. The customer will have a record of the invoices issued to him by ROSSNA on his Account and can store or archive them at any time.

13.8. In the event that more than one address is stored in the Customer's account, the delivery will be sent to the one specified as the primary one.

  1. DELIVERY OF GOODS

14.1. Seller is obliged to deliver ordered and purchased Goods by himself or by courier at an address specified by the Buyer.

14.2. The seller will ensure the proper packaging of the Goods and the sending of the accompanying documents. If by any chance the shipment does not contain a document that is required for the product ordered, please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to provide you as soon as possible.

14.3. ROSSNA will deliver the Goods through Speedy's courier company and their partners for Europe - DPD. The cost of delivering goods offered by ROSSNA depends on the country of delivery and are described above. Upon purchase over € 120, the delivery to the Buyer is free of charge.

  1. GUARANTEES

15.1. The seller offers all Goods on the Site with a guarantee of conformity of the goods with the Contract in accordance with applicable law if a guarantee is applicable. An exception is made for certain categories of goods which by their very nature can not be guaranteed.

15.2. With respect to the Goods sold and delivered by ROSSNA, the warranty certificates are issued by the manufacturer or issued by ROSSNA. For all sold products under warranty, ROSSNA provides a service for the free take-back and return of the Goods.

15.3. Warranty certificates issued by ROSSNA will be sent to the Customer in electronic format at the email address specified by the Client or by adding them to the Buyer's account. In the latter case, the Buyer will have a record in his account of the ROSSNA warranty certificates issued by him, and can store or archive them at any time.

15.4. The buyer is required to update his account information on a regular basis and to review them before each order, as the seller will use them to complete and issue the warranty certificate.

15.5. The conditions of use, manipulation and transportation of a unpacked product are the same as the one packaged by the manufacturer and benefit from the same advantages unless otherwise stated on the Goods page.

15.6. The repair of products beyond the warranty period or within this period but provided that Seller's obligation to bring the goods into compliance with the Sales Agreement is void for any reason, is payable by the Buyer and is within a period agreed between the parties.

16.TREPRISES OF OWNERSHIP

16.1. The ownership of the Goods will be transferred from Seller to the Purchaser after the payment has been made by the Buyer. The delivery of the Goods will be certified by the Buyer's signature of the transport document provided by the courier.

17.PUBLICATION OF REVIEWS, COMMENTARY. QUESTIONS AND ANSWERS

17.1. Writing Reviews, Comments, Questions and Answers can be done by the Customer in the "Questions & Answers" section and "Reviews" section. The written information can be both positive and negative and should refer to the characteristics and the way of using a good.

17.2. At the time of the registration of a Review/Comment/Question/Response on the Site, Customers give ROSSNA a non-exclusive, permanent, irrevocable, territorially unlimited license and ROSSNA's right to use, reproduce, modify, adapt, publish, translate, this content.

17.3. Each Customer, at the time of publishing a Review/Comment/Question/Response in the above sections, undertakes to comply with the following rules:

  • to refer only to features and/or how to use a particular product, avoiding information relating to aspects that may change (eg price or promotional offers);
  • use an appropriate statement that does not contain insulting statements or ones that may affect third party rights;
  • correctly fit the content of the Site as follows: each question is published in the "Questions & Answers" section and each Review is published in the "Reviews" section.
  • Ensure that the information he/she enters is realistic, correct, non-disrespectful and in compliance with applicable laws, including, but not limited to, the rights of others - Copyright, Intellectual Property Rights, Licensing Rights, or other proprietary rights, Advertising Rights, or the Right to Confidentiality.
  • use this service only to communicate or obtain additional details about a particular good or service from the Site without reference to other companies that promote the sale and purchase of goods;
  • not to provide or require in any way or form personal data (contact details, delivery address or domicile, telephone numbers, email addresses, own and / or surnames, etc.) or other information that may has led to the disclosure of such personal data;
  • not to publish information and/or details about URLs (links) from other sites that develop the same or similar business activity as ROSSNA;
  • Not to include Reviews/Comments/Questions/Answers that contain advertising materials;
  • Not to use Review/Comments/Questions/Answers as a means of communication with the Seller; for this purpose Seller's contact details will be used on the Platform.

17.4. In addition to a critical, realistic estimate, at the time of publishing a Review, the Customer should also add a Rating for the relevant product or service. The reviews, along with their respective Ratings, will affect the overall Product or Service Rating, which will be expressed by a number close to the Goods. Thus, a review that is accompanied by a high rating leads to an increase in the overall rating, and a review that is accompanied by a low rating leads to a decrease in the overall rating.

17.5. Customers who post reviews to which they attach photo or video files will adhere to the following rules:

  • the uploaded files will contain images and/or videos about the product or service for which the reviews are written, making sure uploaded files do not infringe the copyrights of third parties;
  • the uploaded files do not contain violence, content not suitable for children, obscene language or other content that offends another person/group of people based on race or ethnic origin, religion, disability, gender, age, military service, sexual or political orientation; contains any other form of discrimination;
  • Uploaded files do not contain information related to others;
  • Uploaded files do not contain URLs or watermarks to other sites that perform the same or similar business activity as ROSSNA.

17.6. When a Client reports that a Review/Comment/Question or Response has inadequate content, this content is carefully reviewed by ROSSNA to determine if it violates the terms of use of the Site. Published texts, photos, or videos are removed from the Site only after ROSSNA checks.

17.7. In the event that ROSSNA detects a multiple violation of these Terms of Service, it reserves the right to limit the Customer's ability to post Reviews/Comments/Questions and Answers in the "Questions and Answers of Clients" and "Reviews" section without having to to justify this.

17.8. Regarding claims and complaints relating to the purchased goods and/or service, Buyers have available the Claim and Complaint form here. Any buyer can also make a claim by filling in the standard form to facilitate the exercise of the consumer's right of withdrawal under the Consumer Protection Act and send it by email. The form can be copied from here:

STANDARD REFUSAL FORM

То ...........................

/ name of trader /

.............................................................................. ..

/ address, UIC /

I hereby notify you that I am giving up my purchase contract for the following goods / services:

.......................................................... / product description - name and SKU, number /

The item was ordered on ......................

Goods received on ...................... / indicate the date of receipt by the user /

................................................................................. ../ User name /

City/town/village ...................................................................... / User Address /

................... ..................................

/ Date / / Signature of the user /

  1. RESPONSIBILITY

 

18.1 The Seller is not liable for any damage suffered by the Buyer as a result of force majeure or any outside of Seller's control.

19.PRODUCTION OF PERSONAL DATA

19.1. ROSSNA is registered in the Bulgarian Register for the processing of personal data under No ..........

19.2. According to the requirements of the Bulgarian Law № .......... the protection of individuals with regard to the processing of personal data and their free movement, with subsequent amendments and supplements, ROSSNA is obliged to process the personal data under conditions guaranteeing their preservation and preventing their accidental loss and only for the stated purposes.

19.3. The purpose of the data collection is to: notify customers of the information on their Accounts, notify buyers of the status of their Orders, evaluate the Goods and Services offered, other commercial activities, advertise Goods and Services, marketing, advertising, media, research, market research, tracking and monitoring of sales and customer behavior.

19.4. By filling in the data on the Account and/or Order Form, the Client declares and accepts unconditionally that his or her personal data will be included in the ROSSNA database which is registered in the Personal Data Processing Registry under No .... in the Republic of Bulgaria and gives its explicit and unambiguous consent that all such data be archived, used and processed for the purposes described in items 11.1 and 19.3 of these General Terms and Conditions.

19.5. Each Buyer is deemed to be informed by these terms and conditions that he is guaranteed the rights provided by the law, such as the right to information, the right to change his/her personal data, the right to object, the right under Art. 17, the right to appeal to the court in case of violation of its rights guaranteed by Law 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data.

19.6. Each Client has the right to file a written application containing the date and signature and sending it to: Sofia, Deian Belishki str. 2A, bl.104, Wall Painting LTD to exercise its right to obtain information whether or not its personal data are processed for which no charge is due.

19.7. Each Client may exercise his/her right to change his or her personal data by submitting a written request, dated and signed at: Sofia, Deian Belishki str. 2A, bl.104, Wall Painting LTD, for the following purposes:

  • correcting, updating, blocking or deleting data whose processing does not comply with Law 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data, especially incomplete and inaccurate data;
  • the conversion of anonymous data, the processing of which is not in accordance with Law 677/2001 for the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data;
  • Notification to third parties to whom personal data has been provided for processing unless this proves impossible or involves excessive efforts to the legitimate interest that may be affected

19.8. The buyer agrees and authorizes ROSSNA to provide its personal data to other companies with which it is affiliated but only if the latter have undertaken to store and process them in accordance with the law.

19.9. Buyer's personal data may be provided to the Prosecutor's Office, the police, judicial institutions or other public authorities, on the basis of and within the framework of legal provisions and as a result of an explicit request from them.

20.FORCE MAJEURE CIRCUMSTANCES

20.1. Neither party will be held responsible for any failure to perform its contractual obligations if such non-performance is due to force majeure. Force majeure is an unpredictable event beyond the control of the parties that can not be avoided.

20.2. If it does not cease within 14 (fourteen) days of the date of the event in question, either party shall have the right to notify the other party that it will terminate the Contract without incurring the other indemnity for any damage suffered.

  1. APPLICABLE LAW - JURISDICTION

This contract is subject to the Bulgarian legislation. Any disputes arising between ROSSNA and the Customer will be resolved by mutual consent or, if that is not possible, disputes will be settled before the competent Romanian courts in Bucharest Muniumer Protection Act under Art. 18 of Regulation 1215/2012.

 

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